Privacy policy

1. General Provisions

1.1. This Privacy Policy explains how the online store MELVÌ (hereinafter referred to as “We”) processes the personal data of its customers and website visitors.
1.2. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679, the legal acts of the Republic of Lithuania, and these rules.
1.3. We sell goods only to adults (18+). If you are younger, you may purchase products only with the consent of your parents or legal guardians.

2. What Data We Collect and Why

2.1. Collected data: name, surname, address, phone number, email address, order information, and payment information (only the fact that payment was made; we do not store full card details).

2.2. We collect data for the following purposes:

  • To accept, process, and deliver orders.
  • To provide customer service and respond to inquiries.
  • To fulfill legal obligations (taxes, accounting).
  • To ensure the proper functioning of the website (e.g., shopping cart, necessary cookies).
  • Only with your consent – to send newsletters or special offers.

3. Legal Basis

We process personal data when:

  • It is necessary to perform a contract (order placement and fulfillment).
  • It is necessary to fulfill legal obligations (e.g., accounting).
  • We have the customer's consent (e.g., marketing communications).
  • Processing is based on our legitimate interest (e.g., fraud prevention).

4. Data Storage

  • Order and accounting data are stored in accordance with legal requirements (usually 10 years).
  • Marketing data is stored until you withdraw consent.
  • Technical cookies are stored until the end of the browser session or for the duration required by law.

5. Data Transfer

  • Data may be shared with our service providers (couriers, IT system providers, payment intermediaries such as PayPal, Paysera, Stripe) only to the extent necessary to fulfill the order.
  • Data is not shared with third parties without a legal basis.
  • Personal data is not transferred outside the EU/EEA.

6. Your Rights

You have the right to:

  • Know what personal data about you is being processed.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data ("right to be forgotten") if there is no legal basis for its processing.
  • Request restriction of data processing.
  • Object to data being processed for marketing purposes.
  • Receive your data and transmit it to another data controller (data portability).
  • File a complaint with the State Data Protection Inspectorate (www.vdai.lt).

7. Cookies

7.1. We use cookies on the website:

  • Necessary cookies – required for the website and shopping cart to function.
  • Statistical cookies – help us understand how visitors use the website (e.g., Google Analytics).
  • Marketing cookies – used only with your consent.

7.2. You can disable cookies at any time in your browser settings.

8. Data Protection

We use appropriate technical and organizational measures to protect your data from loss, unlawful alteration, or unauthorized disclosure.

9. Contact Information

If you have any questions regarding the processing of personal data, please contact us:
📧 Email: melvi.info@gmail.com